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  1. What AI can and can't do at a workshop front desk

    Where AI fits in the office work of a small car workshop, where it doesn't, and what to keep it away from.

  2. Using AI to draft replies to booking enquiries

    How to use an AI tool to answer service and repair inquiries faster, with replies that sound like your workshop and not a machine.

  3. Using AI to word quotes and estimates clearly

    How AI can help explain an estimate in plain words for a car workshop customer, while you supply every price and the tool invents none.

  4. Writing service and rego reminder messages with AI

    How to draft service and rego reminder texts and emails that customers read, and what the spam rules say about who you can message.

  5. Job update and ready-for-pickup messages

    How to use AI to draft short job update and ready-for-pickup messages for car workshop customers, so fewer people need to phone and ask.

  6. Checking AI drafts before they go to a customer

    A short checklist for reading an AI-written draft before a car workshop sends it, covering facts, prices, promises, tone and privacy.